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Your fx999 account wallet connects to Rocket, Upay and Bank Transfer so you can move funds without leaving your phone. Every deposit and withdrawal route is shown inside your account area — follow the steps and amounts displayed there, not estimates from outside the platform.
Adding funds starts from the cashier section of your account — not the lobby. Open the deposit page, and you will see the payment routes your account currently supports: Rocket, Upay and Bank Transfer. Each route shows its own fields; fill in only what the screen asks for. We do not publish fixed Deposit references here because the amounts shown in your account area are the ones that apply to your specific profile. If a payment does not confirm after you submit, check your wallet transaction history first before contacting support. The deposit tab keeps a live status for each request, so you can see whether it is pending or settled without reaching out.
Log in and navigate to the deposit section inside your account area. The payment routes available to your account will be listed there.
Select Rocket, Upay or Bank Transfer — whichever matches the wallet or account you are using. Each option opens its own set of fields.
Type the amount shown within the range your account allows. Review the summary, then confirm. Your wallet will process the transfer on its end.
Once the payment clears, the amount appears in your fx999 account balance. The deposit tab also updates the request status so you can track it.
Withdrawals follow a similar path to deposits but require you to select a payout destination that matches a verified wallet or bank account. Open the withdrawal section from your account area, choose Rocket, Upay or Bank Transfer, and enter the amount you want to move out. The amount fields will reflect the range your account supports at that point — do not enter a figure outside that range or the request will not proceed. If your account has not yet completed identity checks, the withdrawal screen will prompt you to do so before the request is accepted.
From your account area, go to the withdrawal page. The payout methods available to your profile are listed there.
Choose the wallet or bank route — Rocket, Upay or Bank Transfer — that matches the account you want the funds sent to.
Enter the amount within the range your account currently allows. Confirm the details, then submit. A reference number will appear on completion.
If the screen prompts a verification step before releasing funds, follow the fields shown. The withdrawal moves forward once the check is satisfied.
Account verification at fx999 is not a one-time gate — it may be prompted at deposit, at withdrawal or after a period of account activity. The fields and documents requested will be shown directly on your account screen; we do not prescribe a fixed document list here because what is asked depends on your account status at that moment. If a verification prompt appears, read the on-screen instructions carefully before uploading anything. Submitting the wrong document type causes delays, so follow only what the screen asks for.
The verification prompt in your account shows exactly which details or documents are needed at that point. Do not submit documents that were not requested.
After submitting, the account area updates to reflect where the check stands. You do not need to contact support unless the status does not change.
If prompted to confirm your Rocket, Upay or Bank Transfer details, enter the same information registered to your payment account — not a third-party account.
If a verification step shows an error or stays pending beyond what the screen suggests, use the support contact shown in your account area to raise it directly.
The payment routes active on your account are the ones shown in your cashier section. Rocket, Upay and Bank Transfer are the configured local methods for Bangladesh. Availability depends on your account status and local law and eligible regions — check your account area for the current options.
Rocket mobile banking is available for both deposits and withdrawals. Use the Rocket number and account details as shown in the cashier fields.
Upay wallet transfers are supported on the platform. Select Upay in the cashier, enter the amount, and follow the confirmation steps shown.
Bank Transfer is available for accounts that have completed the relevant verification step. Account and routing details are displayed when you select this option.
After any deposit or withdrawal, two records exist: one in your mobile wallet or bank statement, and one in your fx999 account transaction history. Comparing these helps you confirm that a payment was received correctly and gives you evidence if a query needs to be raised. The account history section shows each transaction with a status label and a reference. Keep both records until the transaction is fully settled.
Every deposit and withdrawal generates a reference number shown in your account history. Note this number from the confirmation screen so you can quote it to support if needed.
Transactions in your account history carry labels such as pending, processing or settled. A pending label means the payment has been submitted but not yet matched to your balance.
The transaction history in your account area lists every deposit and withdrawal request with its date, amount, method and status. Use this as your primary record, not memory.
Hold your wallet screenshot or bank statement alongside the fx999 reference number until the status shows settled. This pairing is what support needs if a discrepancy is raised.
Account and transaction safeguards on fx999 are built around verified identity, wallet ownership confirmation and a clear support route. We do not share account or payment details outside the session, and we prompt verification before funds are moved when account activity flags a mismatch. If you are ever unsure whether you are on the real fx999 platform, check the domain in your browser: fx999 is the address we operate from. Any other domain should be treated with caution.
Always confirm the address bar shows fx999 before entering account credentials or payment details. Phishing copies mimic the layout but use different domains — the URL is your first check.
Before a withdrawal is released, the account system checks that the request matches the identity on file. If a mismatch is detected, a verification prompt appears before funds move.
Rocket, Upay or Bank Transfer details submitted during a transaction must belong to the account holder. Sending funds to or from a third-party wallet creates a mismatch that holds the transaction.
The support route shown in your account area is the published channel for banking queries. Use it directly rather than sharing account or payment details in public forums or unverified chat links.
If your question is not covered in the deposit or withdrawal steps above, the answers below address the situations we hear about most from Bangladesh accounts — from minimum amounts to delayed transactions.
Rocket, Upay and Bank Transfer are the configured deposit routes for Bangladesh accounts. The cashier section of your account shows which of these are active for your profile at the time you log in.
First, check your Rocket, Upay or bank statement to confirm the payment left your wallet. Then open the deposit tab in your account — it shows a live status. If the status stays pending, contact support with your reference number.
Minimum and maximum withdrawal amounts are shown in the withdrawal section of your account area. We do not publish fixed figures here because the range displayed depends on your account status and the method selected.
A verification prompt appears when the account system detects that identity or wallet ownership has not been confirmed for that withdrawal route. Follow the on-screen fields to complete the check and the request will continue.
No. Deposit and withdrawal methods must be registered to the fx999 account holder. Using a third-party wallet creates an ownership mismatch that the system flags, holding the transaction until the account details are corrected.
Keep your wallet screenshot or bank reference alongside the fx999 transaction reference until the status in your account history shows settled. If a discrepancy arises, both records are needed to raise a support query effectively.