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fx999 operates under a defined set of terms that govern how your account, transactions and session activity are handled. Access to our platform depends on your local law and eligible regions — read through these policy sections so your decisions start from a clear, informed position.
Our terms exist to give you a reliable policy foundation — not to restrict your choices without reason. Every account opened with fx999 is governed by the version of these terms published at the time of registration. Where local law in Bangladesh limits or conditions access, those restrictions take precedence over any general availability statement on this site. We do not override local regulatory positions. Payment transactions processed through Rocket, Upay or Bank Transfer are subject to the terms of both fx999 and those payment providers. Where a conflict between our terms and a payment provider's terms arises, you should contact our support team before proceeding. We may update these terms periodically; the date shown on the published policy page is the effective date. Continued use of your account after an update constitutes your acceptance of the revised terms. If you do not accept a change, you have the right to close your account and request a record of your transaction history before exiting. We encourage you to review the active terms each time you return after a long absence.
Transactions via Rocket follow both fx999 account policy and Rocket's own terms. Review both before initiating a transfer.
Upay wallet operations within your fx999 account are bound by our transaction terms. Check your wallet statement for session records.
Bank Transfer deposits and withdrawals are logged in your account transaction history. Refer to that record when querying a specific transaction.
Not every part of your interaction with fx999 falls under a single policy document. Here is a clear breakdown of what this policy covers, what sits outside it and where to look for the relevant terms in each case.
Login credentials, session management and account suspension decisions are within the scope of this policy. Any access restriction applied to your account follows the steps described here and can be queried via our published support routes.
Deposits and withdrawals made through Rocket, Upay or Bank Transfer fall under our transaction terms. Third-party payment provider terms apply in parallel — we do not control those provider-side rules, and our policy does not override them.
Game content supplied by studios in our lobby — including Joker, PG Soft, PlayStar, Habanero, Microgaming and Spadegaming — is governed by each studio's own content terms. Our policy covers how that content is made available through your account, not its internal configuration.
Any external link, third-party tool or service accessed through a page on this site operates under its own separate terms. fx999 is not responsible for the policy positions of third-party services, and our legal terms do not extend to them.
You have several practical rights under our policy that you can act on at any time. Knowing where to find them and how to use them is part of how we keep the account relationship straightforward. Your transaction history is visible in your signed-in account area — open the transaction section to see a full record of deposits, withdrawals and any reversals linked to your wallet. If you spot a detail that looks incorrect, you can raise a correction request through our support route rather than waiting for a scheduled review. Account details such as your registered contact information can be updated from inside your profile settings; check the fields shown there and follow the verification steps displayed. For any question about how your data is held, how long records are kept or what happens when you close your account, our support team is the correct first point of contact. We aim to respond to policy questions through the channels published on this site.
Open the transaction history section in your signed-in account to see a complete log of all wallet activity, including Rocket, Upay and Bank Transfer entries.
Navigate to your account profile to update registered contact information. Follow the verification fields shown on that page before saving any change.
For any dispute or question about how a term applies to your account, use our published support route. Describe the specific transaction or event so our team can locate the relevant record.
If you want a record of your data before closing your account, contact support before initiating closure. We will confirm the steps shown in the account closure section.
Our support routes are the right place to start for any legal or policy question. Use the channel that fits your query type — account disputes, transaction records and data requests each follow slightly different steps, and our team will direct you to the correct process once you make contact.
Open the live chat widget on any page of the site while signed in. Use this route for account access questions, session record requests or to flag a policy concern that needs an urgent response.
Send a detailed written query to our support email address, which is published in the contact section of the site. Include your account reference and the specific policy clause or transaction you are asking about.
The help centre section inside your signed-in account contains published policy summaries and step-by-step guides for common requests. Check there first before escalating to a live agent.
Our approach to data handling, cookies and account security is built around keeping your information accurate and accessible only to you. Here is how each area works in practice so you know what to expect and where to take action if something changes.
Account data you provide during registration and throughout your session is held in accordance with our privacy terms. We do not share account-level data with third parties except where required by the payment providers you use, such as Rocket or Bank Transfer, or where applicable law requires disclosure.
We use cookies to maintain your signed-in session, remember your account preferences and support the performance of the site on mobile. You can review and adjust cookie settings through your browser; removing session cookies will require you to log in again on your next visit.
Your account password and wallet credentials are your responsibility to keep secure. We will never ask for your password through chat or email. If you suspect unauthorised access, use the account security section to update your credentials immediately and then contact support.
We retain transaction records and account data for the period required under our policy. If you close your account, you can request a copy of your transaction history before closure. The steps for this are shown in the account closure section of the help centre.
These are the questions we hear most often about our legal terms and policy. Each answer points to a specific step or section so you know exactly where to look.
Access to fx999 and the applicability of our terms depend on your local law and eligible region. If local law in Bangladesh restricts or conditions access, those rules take precedence. We recommend reviewing the applicable legal position in your region before opening or continuing to use an account.
The active version of our terms is published on this site with an effective date shown at the top of the document. If terms have been updated since your registration, the new effective date reflects when the change came into force. Check the legal section regularly if you have been inactive for a period.
Yes. Open the transaction history section while signed in to your account and you will see a full record of deposits, withdrawals and reversals. If you need a formatted statement, contact our support team through the published email route with your account reference and the date range required.
We retain data for the period set out in our retention policy. Before closing, you can request a record of your account activity through support. Once closure is confirmed, active session data is removed, but transaction records are kept for the retention period required under our policy terms.
Raise this through our live chat or email support route. Describe the specific event, the policy clause you believe applies and your account reference. Our team will locate the relevant transaction or session record and provide a written response through the same channel.
Transactions made through Rocket, Upay or Bank Transfer are subject to both our account policy and each provider's own terms. We log every transaction in your account history. For a dispute that involves the payment provider's side of the transfer, you may need to contact them directly alongside raising the issue with our support team.