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fx999 is direct about one thing: your personal data belongs to you, and we handle it with that in mind. This policy sets out exactly what we collect, why we collect it, and the steps you can take to review, correct or question anything in your account record.
When you open an account on fx999, we collect the details you enter during registration — your name, contact information and any identity verification you provide. If you fund your account through Rocket, Upay or Bank Transfer, we record the transaction reference and method to maintain an accurate wallet history for you. We do not store your full payment credentials; the payment rail handles that step on its own platform. We also collect technical data — device type, browser version, session timestamps and the pages you navigate — to keep the site working correctly on mobile and desktop. This data helps us identify and fix access problems, nothing more. All personal data we hold is used only for account management, transaction matching, and responding to support requests. We do not sell your information to third parties, and we do not share it with advertisers. Where we work with a third-party service to process a payment or verify an account, we share only the minimum data that step requires. Access to this site and its services depends on your local law and eligible regions. Retention periods follow applicable requirements; if those requirements change, we update this policy and notify you through the contact route in your account settings.
This policy covers data we collect and process directly through fx999. It does not extend to third-party sites, payment platforms or services that operate under their own separate terms. Understanding the boundary helps you know where to direct a question if something arises outside our account environment.
Any data you enter when creating or updating your fx999 account — name, contact details, verification steps — falls fully within this policy. We hold and process this data only to manage your account.
Wallet activity linked to Rocket, Upay or Bank Transfer is logged in your account history. We record the method and reference; the payment platform itself controls credential storage under its own privacy framework.
Technical data about how you navigate the site — session path, device type, browser — is collected by us and covered here. This is used only for site performance and access troubleshooting.
Links or integrations that take you off fx999 — including external payment apps and identity verification providers — are governed by those providers' own policies. We are not responsible for how they handle your data.
You have practical options when it comes to the data we hold on your account. Reviewing your own record is straightforward: log in and open the account settings page where your registered details are displayed. If any detail is wrong — a contact number, an email address, a name spelling — you can request a correction directly through the support route listed in your account. If you want to know exactly what data we hold, you can submit a data access request through our published contact channel. We will confirm what we store, why we store it and how long we keep it. Where data is no longer needed for account management or compliance, you may request its removal; we will let you know if a legal retention requirement prevents that. For any question about your rights under this policy, raising a support ticket is the clearest path — we respond through the same channel you used to contact us.
Open account settings after logging in to see the personal details we hold. The page shows your registered contact information and any verification status linked to your account.
If any stored detail is inaccurate, raise a correction request through support. Provide the correct information and we will update your record once we confirm your identity.
You can ask for a summary of the personal data attached to your account. Submit a request through the contact route and we will respond with what we hold and the reason we hold it.
Where we no longer need your data for account or compliance purposes, you may ask us to delete it. We will confirm whether a legal retention period applies before proceeding.
Any question about how we handle your data has a direct answer route. Use the contact options below — each one is a published path on fx999, not an estimated channel. We do not publish response time commitments here, but every privacy request is handled in the order it arrives.
Log in and open the support section to submit a privacy request or data question. This is the most direct route because it links automatically to your verified account record.
If live chat is shown as available in your session, you can raise a privacy question there. The agent will log the request and follow up through your registered contact.
The published support email address is visible in the contact section of the site. Use it for formal data access requests or if you need a written record of your inquiry.
Our approach to data handling is built on limiting what we collect to what we actually need. We do not collect data speculatively. Each category of information we hold has a defined purpose tied to account management, transaction matching or site access, and we review those purposes when the policy is updated.
We use cookies to keep your session active and to remember your login state across pages. We do not use cookies to build advertising profiles. You can clear cookies through your browser settings at any time without losing your account.
Your account is protected by the login credentials you set. We do not store your password in readable form. If you suspect unauthorised access, change your password immediately and raise a support ticket so we can review your session log.
We keep your data for as long as your account is active or as required by applicable rules. Once retention is no longer required, we remove your data from active systems. You can ask about your current retention status through the support route.
When this policy changes, we post the revised version here and note the update date at the top of the page. Continued use of your account after a policy update means you have had the opportunity to review the change.
These are the questions we hear most often from account holders about how their data is handled. If your question is not here, use the support ticket route in your account to get a direct answer.
We collect the name, contact details and identity information you enter during registration. We also record the payment method you use — Rocket, Upay or Bank Transfer — alongside a transaction reference. We do not store full payment credentials; those stay with the payment platform.
We share data only where it is necessary — for example, passing a transaction reference to a payment processor to confirm a deposit. We do not sell your information and we do not share it with advertisers. Any third party we work with receives only the minimum data required for that step.
Log in and open your account settings to view your registered details. For a full summary of everything we hold, submit a data access request through the support ticket or published email address. We will respond with a clear account of what we store and why.
Yes. Raise a correction request through the support route — include the accurate detail and we will update your record after confirming your identity. Some fields, such as verified identity documents, may require you to resubmit verification before the change takes effect.
We keep data for as long as your account is active or as long as applicable rules require. Once a retention period ends and there is no legal reason to keep the data, we remove it. You can ask for your specific retention status through a support ticket at any time.
Yes. Access to fx999 and the rights described in this policy depend on your local law and the eligible regions covered by our service. If you are unsure whether access is permitted in your location, check your local regulations before using the platform.