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These terms set out the rules that apply when you open and use your fx999 account — covering how transactions are processed through Rocket, Upay and Bank Transfer, what we expect from you, and what you can expect from us. Access to the platform depends on your local law and the eligible regions we serve.
By opening an account with us, you confirm that you have read, understood and agreed to these terms in full. They apply to every action taken under your account — deposits made through Rocket or Upay, withdrawals routed via Bank Transfer, game sessions across our lobby, and any support request you raise with our team. We update these terms when our services change, and we will notify you through your registered account channel before material changes take effect. Continued use of your account after that notice means you accept the revised terms. These terms do not override any applicable law in your region. Where a conflict exists between these terms and local law, local law takes precedence. We do not make representations about the legality of using this platform in any jurisdiction where we have not confirmed eligibility. If you are unsure whether access is permitted under your local law, you should seek independent advice before proceeding. Your account data, wallet records and transaction history are held subject to these terms and to our privacy policy, which runs alongside this document.
Not everything on or connected to the platform falls under the same set of rules. This section clarifies exactly what these terms cover and where their boundary sits, so you know which agreement applies before you act.
These terms govern login, identity verification, session behaviour and any action taken while you are signed in. This includes game session choices, wallet operations and account setting changes made through your authenticated profile.
Deposits and withdrawals processed through Rocket, Upay and Bank Transfer are subject to these terms. Transaction records visible in your account wallet are the authoritative log. Disputed amounts must be raised through the support route shown in your account.
Game content supplied by studios such as PG Soft, Habanero and Microgaming is subject to those studios' own end-user terms alongside ours. We do not override studio-level rules on game mechanics, RTP disclosure or feature eligibility — those remain with the content provider.
Payment processors, network providers and any external service linked from our platform operate under their own agreements. We are not responsible for how those third parties handle your data or transactions once a request leaves our system.
These terms give you specific practical steps you can take at any point during your account lifetime. You are not locked into a static relationship — you can review what we hold, correct what is wrong, ask questions and close your account if you choose. Reviewing your records starts in the transaction history section of your signed-in account wallet: every Rocket, Upay and Bank Transfer movement is logged there with a date, amount and status. If a transaction record looks incorrect, you should raise a correction request through the support channel before raising a dispute, because many mismatches are resolved at that stage. Closing your account is a step available to any holder; the process is shown in account settings under the profile section. We keep an internal record of closed accounts for the retention period stated in our privacy policy, after which personal data is removed according to that schedule. For any question about what we hold or how we use it, the published support routes on this page are the right starting point.
Open the transaction history tab in your signed-in wallet to see every processed deposit and withdrawal. The log shows status, amount and payment channel used.
Edit contact and identity information through the profile section while signed in. If a field is locked, contact support with your account reference and the correction you need.
If a specific term is unclear, send your question through the live chat or email route listed in our support section. We will respond referencing the relevant clause, not a generic reply.
Close your account at any time by following the closure steps shown in account settings. Outstanding wallet balances must be withdrawn before closure is confirmed.
If any part of these terms raises a question you cannot resolve through the account settings or the policy text itself, the routes below are the right channels to use. We handle policy queries separately from general account support, so please state clearly that your question relates to terms when you make contact.
Open the chat widget on any signed-in page to raise a terms-related question in real time. State your account reference at the start of the conversation so we can pull your record without delay.
Send a written query to the support email address shown in the contact section of your account dashboard. Email is the recommended route for formal policy requests where you need a written response you can save.
The help centre accessible from your signed-in account lists common terms questions with policy-referenced answers. Check there first — if the answer is not there, escalate to live chat or email.
Handling your account data responsibly is not a side consideration — it shapes every part of how we run the platform. Here is how we approach the four areas that matter most under these terms.
We collect only the account and transaction data needed to operate your wallet and verify your identity. That includes payment records from Rocket, Upay and Bank Transfer sessions. We do not sell personal data to third parties outside the operating requirements of these services.
We use session cookies to keep your account authenticated while you navigate the lobby and wallet. Persistent cookies support preference storage. You can review and adjust cookie settings through your browser at any time; opting out of non-essential cookies does not affect your account access.
Your account is protected by password and, where enabled, a second verification step shown during login. We do not contact you by phone or message asking for your password. If you receive such a request, report it immediately through the support channel so we can investigate.
Account records are retained for the period required by our internal policy and any applicable regulatory obligation. After account closure and the retention window, personal data is removed according to the schedule set out in our privacy policy. Request a copy of your data through the email support route.
These are the questions we hear most often about how our terms work, what your rights are and how to act if something is unclear. Each answer points to the specific step or route you need.
Yes. Every deposit or withdrawal processed through Rocket, Upay or Bank Transfer is covered by these terms. The transaction record in your account wallet is the authoritative log for any payment you make or receive through those channels.
Access depends on your local law and whether your region falls within the eligible areas we serve. We do not make a blanket eligibility claim for any jurisdiction. Check the terms and, if uncertain about your local legal position, seek independent advice before opening an account.
We notify you through your registered account channel before material changes take effect. Continuing to use your account after that notice is treated as acceptance of the updated terms. If you do not agree, you should close your account before the changes apply.
Start by checking the transaction log in your account wallet. If the record looks incorrect, contact support through live chat or email — state your account reference and the specific transaction date and amount. Many mismatches are resolved at that stage without a formal dispute.
Studios including PG Soft, Habanero and Microgaming apply their own end-user terms to game mechanics and RTP disclosure. Our terms run alongside those, not over them. For a game-specific rule question, check the information shown inside the game itself.
Go to the profile section in your signed-in account settings and follow the closure steps shown there. Withdraw any remaining wallet balance before confirming closure. We retain an internal record for the period stated in our privacy policy, after which your personal data is removed.